Westleton Road Darsham 
SAXMUNDHAM Suffolk IP17 3BS
01728  668555

MILL HILL FARM CARAVAN & CAMPING PARK



Frequently Asked Questions:

COVID-19


Q- What should I do about my holiday if I do not feel well with COVID symptoms,  one of my close contacts/ family is unwell or I have been told to isolate through test and trace?

A- Please do not travel if you or any of your close contacts are ill with any of the published symptoms of COVID-19 even if they are not coming on this holiday.  If you appear to be unwell we reserve the right to send you away and refuse admission.  Let us know as soon as possible if you cannot come because your travel arrangements are affected by  COVID  restrictions and you can transfer your holiday to another date before the end of October 2021.  If you become unwell on your holiday please go home straight away. Do not come to the office or approach staff or any other guests.  Please Phone, text or email  to let us know straight away.


Q- Will the toilets and showers be open?

A- Toilet and showers are open but there there is a reduction in the number of people who are able to use the facilities at any one time,  for this reason we are asking guests to have their own toilet and washing facilities.  There is room on most pitches for a separate toilet tent at no extra charge.


Q- What cleaning will you carry out?

A- We have always worked hard to keep our facilities clean, visiting them several times a day during peak periods. Extra cleaning visits will be carried out in addition to the daily deep clean.  We are using cleaning materials which are designed to kill viruses. There is hand sanitiser to use before entering the toilets, showers and washing up areas.  Hand sanitiser stations are available at the waste disposal points.


Q-  Will I need to wear a face covering?

A- Face coverings should be worn when you are approaching staff members for assistance, entering the buildings, at waste disposal points, taps and other areas where there may be more people gathering where there is a risk of transmission. For every ones safety continue to observe  2m social distancing  and hand washing even when on holiday.


Q- Will you still require £10 cash deposit for my key card?

A- Yes.  We have worked out a method to reduce contact with surfaces when issuing key cards, taking and returning your cash deposits for key cards.


Q- What other things can I do to help reduce the spread of disease?

A- Using hand sanitiser or washing your hands on a regular basis will help reduce the spread of disease.  Although we have hand sanitiser stations around the site it would be useful to carry your own hand sanitiser  with you for when you are using taps, opening and closing gates etc.   You may find it reassuring to use disinfectant wipes before and after  using taps and toilets.  But please dispose of these in the waste bins and not down the toilets.



BOOKINGS

Q- I would like to book more than 2 pitches together.  Can I do this?

A- No.   We do not accept group bookings..  A group booking is where more than 2 pitches aim to be together on site.  You will be asked to leave without refund if you make a           group booking.  There is also a maximum capacity on any one pitch. 


Q- I am trying to book a 2 night stay for Easter/ Late Spring/August Bank holiday. Why am  I unable to make the booking?

A- There is a 3 night minimum booking for the main bank holidays.  Try to extend your booking search to 3 days and email for late availability/cancellations.  


Q- I am trying to book more than 1 pitch for  Easter/ Late Spring/August Bank holiday. Why am  I unable to make the booking?

A- We do not allow on line bookings  for more than 1 pitch together over the bank holiday periods. 


Q- I am trying to book a 1 night stay in spring half term, July and August. Why am  I unable to make the booking?

A- There is a 2 night minimum advance and online booking for the main school holidays.  If you wish to make an advance or online booking try to extend your booking search to 2 days.  We may have pitches available for  1 night stays closer to the dates you require.   Enquire by email or phone  for late availability.


Q- Do you have pitches not showing on your website?

A- Yes we have some pitches which cannot be booked online.  If you cannot find any availability for the dates you require please email for information. 


Q- I would like a pitch near to the facilities how can I arrange this?

A- When you book on line complete the customer comments section to let us know of your requirements and we will try to meet your needs, subject to availability, or contact us with more information.


Q- Does the  price of the holiday include VAT?

A- Yes, the listed price includes VAT at the prevailing rate. 


FIRE PITS AND BBQS

Q- Do you allow fire pits?

A- Yes we allow fire pits but not open campfires on the ground.   A limited number of fire pits are available to hire.  They come with an initial supply of kindling and wood.  Fire wood and kindling can be bought from the shop. The use of firepits and BBQs may be restricted during times of drought and extreme fire risk.


Q- Do you allow BBQs?

A- Yes we allow BBQs but they must be raised off the grass.  We can provide blocks for this purpose.


FISHING

Q- Can I buy a day ticket for fishing?

A- Yes daily, weekly or seasonal  tickets covering daylight hours can be bought from reception.


Q- Can I fish at night?

A- There are a limited number of night fishing pitches available which must be pre-booked. These 24 hour tickets run from 1pm to 1pm.


Q- Will you need to see my Environment Agency Licence?

A- Yes.   


Q- Do you have an accessible fishing platform?

A- Yes