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Westleton Road Darsham

SAXMUNDHAM Suffolk IP17 3BS

01728 668555

Frequently Asked Questions:

PAYMENTS AND BOOKING CONFIRMATIONS

Q- I am trying to make a booking and I cannot make a payment. Is there some other way I can make a booking?

A - Customers have experienced problems in the past with some card payments being refused for no reason. If you use an out of date server it may cause payments to be affected.  Card processors are introducing extra security which can affect some credit and debit cards nationally.  We have taken action to resolve issues. If you experience problems please email us at [email protected] with your requirements.


Q - I have tried to make a booking on line but I have not received a booking confirmation email.  Has my booking been successful?

A-  The banks and payment processors have added extra security recently which can affect the success of payments going through.  Following the successful capture of your card details by Worldpay and approval by your bank an online booking confirmation email will automatically be sent to the email address that you have provided.  We then follow this up with a booking confirmation email, usually the next day.  One week before your holiday, or sooner if the booking is made less than a week before arrival, you will receive a welcome email with your booking details, and in the case of a booking for the pod, your keysafe code.  Please check your spam folder and allow emails from [email protected] 

If you do not receive any booking confirmation emails please call us on 01728 668555 (answerphone) or email [email protected] with your booking details and we will look into it for you.


BOOKINGS

Q- I would like to book more than 2 pitches together. Can I do this?

A- No. We do not accept group bookings.. A group booking is where more than 2 pitches aim to be together on site. You will be asked to leave without refund if you make a group booking. There is also a maximum capacity on any one pitch. 

Q- I am trying to book a 2 night stay for Easter/ Late Spring/August Bank holiday. Why am I unable to make the booking?

A- There is a 3 night minimum booking for the main bank holidays. Try to extend your booking search to 3 days and email for late availability/cancellations.  

Q- I am trying to book more than 1 pitch for Easter/ Late Spring/August Bank holiday. Why am I unable to make the booking?

A- We do not allow on line bookings for more than 1 pitch together over the bank holiday periods. 

Q- I am trying to book a 1 night stay in spring half term, July and August. Why am I unable to make the booking?

A- There is a 2 night minimum advance and online booking for the main school holidays. If you wish to make an advance or online booking try to extend your booking search to 2 days. We may have pitches available for 1 night stays closer to the dates you require. Inquire by email or phone for late availability.

Q- I would like a pitch near to the facilities how can I arrange this?

A- When you book on line complete the customer comments section to let us know of your requirements and we will try to meet your needs, subject to availability, or contact us with more information.

Q- Does the price of the holiday include VAT?

A- Yes, the listed price includes VAT at the prevailing rate. 

FIRE PITS AND BBQS

Q- Do you allow fire pits?

A- We do not currently have any firepits for hire  

Q- Do you allow BBQs?

A- Yes.  BBQs must be up off the ground and not left unattended. 

FISHING

Q- Can I buy a day ticket for fishing?

A- Yes day tickets covering daylight hours can be bought from reception.  We do not offer fishing during the winter.

Q- Can I fish at night?

A- There are a limited number of night fishing pitches available when the campsite is open. They must be pre-booked. These 24 hour tickets run from 2pm to 2pm.

Q- Will you need to see my Environment Agency Licence?

A- Yes.   

Q- Do you have an accessible fishing platform?

A- Yes


MOTORHOMES AND EXTRA CARS

Q- I tow a car on an A frame or trailer behind my motorhome.  Do I have to pay for an extra car ?

A- If a small car is attached to the motorhome by an A frame or trailer it is included as part of the unit and there is no extra charge.  However it is best to advise us that you will be bringing a small extra car or trailer as this could affect the pitch allocation.  An additional car that is driven in separately is classed as an extra car and will be charged at the prevailing rate for an additional car.  Due to space limitations please do not bring an extra car if you are bringing one as an attachment.  Only 2 vehicles per pitch please i.e. motorhome and toad. 


SHOP AND RECEPTION OPENING HOURS

Q- What time do you open in the morning to return gate passes and buy fishing tickets?

A- Our low season reception and shop opening hours in September and October are 9am to 12-00  and 1pm to 4pm.  If you require an earlier check out please advise reception the previous day.