MILL HILL FARM CARAVAN & CAMPING PARK,

DARSHAM, SUFFOLK, IP17 3BS

e:   [email protected]   t: 01728 668555 8am-4pm Mon-Fri 

BOOKING TERMS & CONDITIONS

BOOKING TERMS & CONDITIONS 2019

Please note that by making a booking at Mill Hill Farm Campsite you are agreeing to adhere to these Terms & Conditions and are responsible for ensuring that all members of your party abide by them.
PLEASE NOTE THAT WE DO ACTIVELY OPERATE A QUIET BETWEEN 9PM AND 9AM POLICY.
BOOKINGS/CANCELLATIONS
 Payment in full is required at the time of booking. Pitches will be held for 7 days from making an initial enquiry but will be released after this time if payment is not received.
 In the event of a cancellation more than 7 days before the commencement date then a credit note, valid for 12 months will be issued. Any cancellations within 7 days of the commencement date will not be credited. No refunds will be given.
We recommend that travel insurance is taken out to cover the cost of your holiday in case you need to cancel.
 There is a minimum stay of 3 nights over Bank Holidays (May Day 2 nights) and 2 nights during July/August.
 We will endeavour to accommodate requests for specific areas/pitches but due to unforeseeable circumstances cannot guarantee that you will be on a certain pitch.
 Maximum occupancy per pitch is 1 unit accommodating up to 6 people, 3 dogs and 2 cars.

GROUP BOOKINGS
 Bookings of more than 2 units are accepted at our discretion and subject to signed agreement of our Terms & Conditions. PLEASE NOTE THAT WE ARE NOT A SUITABLE VENUE FOR FAMILY OCCASIONS/BIRTHDAY PARTIES/STAG/HEN NIGHTS.
 No unaccompanied groups of people under 21 years old.
 Any groups booking individual pitches will be asked to leave the site without refund.
 Only single unit bookings will be accepted over Bank Holiday weekends

ARRIVALS/DEPARTURES
 Pitches may be claimed between 2pm and 5pm, please check in at reception on arrival. Please do not arrive early as you will not be able to access the site. A £10 cash deposit is required on arrival for the issue of an access card.
Arrivals between 5pm and 8pm are by prior arrangement only. Your access card will be issued the following morning.
Strictly no arrivals after 8pm.
If your pitch is not claimed by 8pm on day of arrival we reserve the right to reallocate it. Please advise us as soon as possible if you are unavoidably delayed.
 Morning arrivals are only available by prior arrangement and if the previous night is booked as part of your holiday
 Pitches must be vacated no later than 11.30am on the day of departure. If you wish to depart later than this (by 4pm) please check with reception first. We will accommodate your request whenever we can but during busy times this may not be possible. Should you wish to leave later in the afternoon or evening then you will need to add that night to your booking.

DOGS/CHILDREN/BALL GAMES
 Quiet, well behaved, dogs are welcome on site but must be kept on a lead in all areas of the campsite; you may let your dog off on the designated dog walks. Dogs must be kept under control at all times. Please keep to the paths when walking the dog trails.
 Please clean up any fouling immediately; numerous dog bins are provided around the site. Pet waste disposal bags are available in the shop if required.
 All dog owners please note that persistent/annoying barking or fouling will not be tolerated. Anyone allowing their dog to bark persistently or failing to clean up behind their dog will be asked to leave the site without refund.
Dogs should not be left unattended or in the care of young children.
 Please respect your fellow campers’ peace and privacy and ensure that they are not inconvenienced by your noise, children or dogs, or by taking short cuts across their pitch.
 To preserve the tranquillity of the site we actively operate a strict, quiet between 9pm and 9am policy; during this time other campers should not be able to hear you. Anyone not adhering to this policy or anyone making excessive noise at any time (including noisy dogs/children/music) will be asked to leave the site. No refunds will be given. Music should not be heard at any time.
 For their own safety and to avoid nuisance to others, children under 12 years must be supervised by a responsible adult at all times during your stay, this includes toilets, showers, shop and play area. Please do not allow children to play around the entrance, reception area, toilets, laundry cabin, roadways and around the lakes.
To avoid disturbance to other campers or possible damage to tents or caravans, ball games are NOT permitted around the pitches at any time; a designated play area (for use be-tween 9am-9pm or dusk if earlier) has been provided but please ensure your children are supervised at all times. Badmintion and swingball may be played on your pitch be-tween 10am-7pm only but please be considerate of your neighbours. Kites should not be flown over the campsite but may be used with care in the dog walking areas.

PROHIBITED ITEMS
 The following items are not permitted anywhere on the campsite: Drones, Water Bombs, Fireworks and Sky Lanterns.

GENERAL
 Day visitors are limited to 1 car per booking, must check in and pay at reception on arrival and depart by 8pm. Please check with reception prior to their arrival. Visitors are not permitted to park outside the gates and walk in. Maximum number of people on a pitch is not to exceed 6 inclusive of campers and visitors.
 No visitors admitted between 12-1pm and 5pm-8am
 Any campers found to be using their access card to admit ANYONE to the site are at risk of losing their booking with immediate effect. The site is monitored by CCTV.
 BBQ’s and fire pits are allowed on site but for safety reasons must be raised off of the ground; we can provide bricks if required. Logs may be purchased from reception or you may bring your own; please note that foraging is not allowed on site as we are a Site of Scientific Interest and what may look like an old dead log or a pile or twigs may have been specially placed for wildlife and should not be disturbed. Camp fires are not permitted.
 Organic / formaldehyde free toilet fluid must be used whilst on site to avoid destroying the biomass in the sewage treatment plant. Please empty out any other type of chemical fluid before arrival.
 Please observe the site speed limit of 5mph.
 The owner accepts no responsibility for personal injury to guests, or loss of, or damage to their property whilst on site.
 All reservations are accepted on the basis that the guest accepts the Booking Terms & Conditions whether they have read them or not.
 We reserve the right to refuse admission to the site.