Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

Westleton Road Darsham

SAXMUNDHAM Suffolk IP17 3BS

01728 668555

BOOKING TERMS & CONDITIONS FOR CAMPING AND CARAVAN PITCHES


Please note that by making a booking at Mill Hill Farm Campsite you are agreeing to adhere to these Terms & Conditions and are responsible for ensuring that all members of your party abide by them.  To avoid disappointment, please check that the site terms and conditions meet your requirements before booking.  Particularly, arrival and departure times, quiet policies, visitor and multiple booking policies.  Scroll down to see the separate terms for the Camping Pods.

A REFUNDABLE £10 CASH DEPOSIT IS REQUIRED ON ARRIVAL FOR YOUR GATE ACCESS CARD.

ARRIVAL TIME IS 2PM-5PM (ANY ARRIVALS BETWEEN 5PM & 8PM ARE BY PRIOR ARRANGEMENT ONLY)

We do not have a late arrivals pitch and cannot accept arrivals after 8pm.

Please text the number on your booking document on the day of arrival to let us know your arrival time.


PLEASE NOTE THAT WE DO OPERATE A QUIET BETWEEN 9PM AND 9AM POLICY.


COVID-19

The national and regional rules regarding COVID -19 prevalent at the time of the holiday must be followed.  We have always encouraged mask wearing and social distancing.

Please do not travel to the site if you have any of the published symptoms of COVID 19. You will be turned away if you appear to be suffering any of the published symptoms of COVID-19.

The campsite is not to be used by people for self isolation purposes.

Please monitor the health of yourself and your party and if you fall ill you must return home as quickly as possible. 

BOOKINGS /CANCELLATIONS

Payment in full is required at the time of booking. Pitches will be held for 7 days from making an initial enquiry but will be released after this time if payment is not received.

 In the event of a cancellation more than 7 days before the commencement date we can credit you the value of your stay to use up to 12 months from the date of the holiday, excluding bank holidays. Any cancellations within 7 days of the commencement date will not be credited, including for weather related reasons. No refunds will be given.  

COVID exceptions: If you have any of the published symptoms of COVID-19 or are diagnosed with COVID -19 or you can show that you or a member of your party has been advised to isolate because of test and trace you may transfer your stay to a later date up to the end of October 2023. Please let us know as soon as possible so we may re let your pitch.

We recommend that travel insurance is taken out to cover the cost of your holiday in case you need to cancel.

 There is a minimum stay of 3 nights over Bank Holidays (May Day 2 nights) and 2 nights during July/August.

 We will endeavour to accommodate requests for specific areas/pitches but due to unforeseeable circumstances cannot guarantee that you will be on a certain pitch.


MAXIMUM OCCUPANCY, GROUP BOOKINGS AND DAY VISITORS

Maximum occupancy per pitch is 1 unit accommodating up to 6 people, 3 dogs and 2 cars. This includes day visitors.  An awning OR pup tent OR small gazebo may be erected as long as it is totally within the boundaries' of the pitch, including guy ropes. 

No Group bookings. This means no more than 2 pitches can be booked together.  

 No unaccompanied groups of people under 21 years old.

Any groups booking individual pitches will be asked to leave the site without refund.

 Only single unit bookings will be accepted over Bank Holiday weekends

Day visitors at management discretion: Maximum pitch occupancy of 6 people and 2 cars including day visitors applies and campsite rules apply to all guests. 

No day visitors where two pitches have been booked together. 

Visitors must be pre-booked and paid for at reception prior to arrival. The campsite is not a suitable venue for parties.

Day visitor arrival is between 9am to 12 noon and 1pm to 5pm only and by prior arrangement.  For site security please do not let day visitors in with a gate card. Visitor departures by 8pm.   

ARRIVALS/DEPARTURES

 Pitches may be claimed between 2pm and 5pm, please check in at reception on arrival. Please do not arrive early as you will not be able to access the site. A £10 cash deposit is required on arrival for the issue of an access card.

Arrivals between 5pm and 8pm are by prior arrangement only. Your access card will be issued the following morning.

Strictly no arrivals after 8pm.

If your pitch is not claimed by 8pm on day of arrival we reserve the right to reallocate it. Please advise us as soon as possible if you are unavoidably delayed.

 Morning arrivals are only available by prior arrangement and if the previous night is booked as part of your holiday

Pitches must be vacated no later than 11.30am on the day of departure. If you wish to depart later than this (by 4pm) please check with reception first. We will accommodate your request whenever we can but during busy times this may not be possible. Should you wish to leave later in the afternoon or evening then you will need to add that night to your booking.

DOGS/CHILDREN/BALL GAMES

 Quiet, well behaved, dogs are welcome on site but must be kept on a lead in all areas of the campsite; you may let your dog off on the designated dog walks. Dogs must be kept under control at all times. Please keep to the paths when walking the dog trails.

 Please clean up any fouling immediately; numerous dog bins are provided around the site. Pet waste disposal bags are available in the shop if required.

 All dog owners please note that persistent/annoying barking or fouling will not be tolerated. Anyone allowing their dog to bark persistently or failing to clean up behind their dog will be asked to leave the site without refund.

Dogs should not be left unattended or in the care of young children.

 Please respect your fellow campers’ peace and privacy and ensure that they are not inconvenienced by your noise, children or dogs, or by taking short cuts across their pitch.

Please obey social distancing instructions.

 To preserve the tranquillity of the site we actively operate a strict, quiet between 9pm and 9am policy; during this time other campers should not be able to hear you. Anyone not adhering to this policy or anyone making excessive noise at any time (including noisy dogs/children/music) will be asked to leave the site. No refunds will be given. Music should not be heard at any time.

 For their own safety and to avoid nuisance to others, children under 12 years must be supervised by a responsible adult at all times during your stay, this includes toilets, showers, shop and play area. Please do not allow children to play around the entrance, reception area, toilets, laundry cabin, roadways and around the lakes.

To avoid disturbance to other campers or possible damage to caravans, ball games are NOT permitted around the pitches at any time; a designated play area (for use be-tween 9am-9pm or dusk if earlier) has been provided but please ensure your children are supervised at all times. Badmintion and swingball may be played on your pitch be-tween 10am-7pm only but please be considerate of your neighbours. Kites should not be flown over the campsite but may be used with care in the dog walking areas.

PROHIBITED ITEMS

 The following items are not permitted anywhere on the campsite: Drones, Water Bombs, Fireworks and Sky Lanterns  No Charging of electric cars at the pitches or at the pods..

GENERAL

 Any campers found to be using their access card to admit ANYONE to the site are at risk of losing their booking with immediate effect. The site is monitored by CCTV.

 BBQ’s and fire pits are allowed on site but for safety reasons must be raised off of the ground; we can provide bricks if required. Logs may be purchased from reception or you may bring your own; please note that foraging is not allowed on site as we are a Site of Scientific Interest and what may look like an old dead log or a pile or twigs may have been specially placed for wildlife and should not be disturbed. Camp fires are not permitted.

 Organic / formaldehyde free toilet fluid must be used whilst on site to avoid destroying the biomass in the sewage treatment plant. Please empty out any other type of chemical fluid before arrival.

 Please observe the site speed limit of 5mph.

 The owner accepts no responsibility for personal injury to guests, or loss of, or damage to their property whilst on site.

 All reservations are accepted on the basis that the guest accepts the Booking Terms & Conditions whether they have read them or not.

 We reserve the right to refuse admission to the site.

BOOKING TERMS AND CONDITIONS FOR POD BOOKINGS

Please note that by making a booking at Mill Hill Farm Campsite you are agreeing to adhere to these Terms & Conditions and are responsible for ensuring that all members of your party abide by them. To avoid disappointment, please check that the site terms and conditions meet your requirements before booking. Particularly, arrival and departure times, quiet policies and visitor/ party policy. 

BOOKINGS/CANCELLATIONS

• £100 deposit is required at the time of booking, or the full amount if the booking is made less than 6 weeks before the start of the holiday. The remainder is due6 weeks before commencement of the holiday. If the balance is not received by the due date the holiday is cancelled and the deposit will not be refunded. No reminders will be given. It is the responsibility of the booking guest to pay any fees due on time.

• Fishing is not included in the price. Fishing tickets can be bought at reception.

• In the event of a cancellation more than 6 weeks before the commencement date we can refund any deposits paid minus any charges incurred.

• Cancellations between 6 weeks and 3 weeks prior to the start of the holiday will result in loss of deposit. If the holiday can be re-let the balance may be refunded minus any charges incurred.

• Any cancellations within 21 days of the commencement date will not be credited and No refunds will be given.

• We recommend that travel insurance is taken out to cover the cost of your holiday in case you need to cancel.

• COVID exceptions: If you have evidence that you have been diagnosed with COVID -19 you may move your booking to another date within 6 months of the original date, excluding bank holidays and subject to availability. Please let us know as soon as possible so we may re-let.

COVID

• Please do not travel to the site if you have any of the published symptoms of COVID 19. You will be turned away if you appear to be suffering any of the published symptoms of COVID-19.

• The campsite is not to be used by people for self isolation purposes.

• Please monitor the health of yourself and your party and if you fall ill you must return home as quickly as possible

ARRIVALS AND DEPARTURES

Arrivals are Friday or Monday only. Arrivals are between 4pm and 8 pm Departures are by 10am.

Your gate access card and door key will be in the key safe outside the door of your pod.  The key code will be sent to you via email 1 week before arrival.  

VISITORS

• Visitors are by management discretion.

Visitor arrival times are between 9am and 5pm, visitors must leave by 8 pm and must be booked and paid for at the prevailing rate prior to arrival.

Visitors must report to reception on arrival. Guests are reminded not to let visitors in with their own key card. Any campers found to be using their access card to admit any unauthorized visitor to the site are at risk of losing their booking with immediate effect. The site is monitored by CCTV.

The maximum occupancy of 4 per pod includes visitors. The campsite and pods are not suitable for parties.

QUIET POLICY

• To preserve the tranquility of the whole site we operate a strict, quiet between 9pm and 9am policy; Anyone not adhering to this policy or anyone making excessive noise at any time (including noisy dogs/children/music) will be asked to leave the site. No refunds will be given. Music should not be heard.

• For their own safety children under 12 years must be supervised by a responsible adult at all times during your stay. The pods are located near deep unfenced water.

• No Unaccompanied children to sleep in the pods.

BBQs

• BBQ’s and fire pits are provided but for safety reasons must be raised off the ground. Logs may be purchased from reception or you may bring your own; To protect the wildlife foraging for firewood is not allowed. Camp fires are not permitted.

PROHIBITED ITEMS

• The following items are not permitted anywhere on the campsite: Drones, Water Bombs, Fireworks and Sky Lanterns.

• Please do not smoke in the pods or on the decking.

• Do Not site charcoal BBQs near the pods or on the decking.

• Kites should not be flown over the campsite but may be used with care in the dog walking areas.

No Charging of electric cars on site or at the pods.

• Please observe the site speed limit of 5mph.

DOGS:

• Quiet, well behaved, dogs are welcome but must be kept on a lead in all areas of the campsite and fishing lake areas to protect the wildlife and ground nesting birds.  

• One medium sized dog is allowed per pod. Dogs must not be left unattended in the pod or on the decking area and are not allowed on the furniture. If any damage is found or additional cleaning is required, it will incur additional charges.

• You may let your dog off on the designated dog walk but they must be kept under control at all times. Please keep to the paths when walking the dog trails.

• Please clean up any fouling immediately; numerous dog bins are provided around the site. Pet waste disposal bags are available in the shop if required.

• All dog owners please note that persistent/annoying barking or fouling will not be tolerated. Anyone allowing their dog to bark persistently or failing to clean up behind their dog will be asked to leave the site without refund.

The owner accepts no responsibility for personal injury to guests, or loss of, or damage to their property whilst on site.

All reservations are accepted on the basis that the guest accepts the Booking Terms & Conditions whether they have read them or not.

We reserve the right to refuse admission to the site